FAQ's & Support
FAQ's & Support
We’ve got answers. See our FAQ's below for answers to some of our most asked questions.
Hoop Tracker is worn on the non-shooting hand so it doesn’t affect your shooting form. In addition, it’s very lightweight and comfortable.
The shot detector is designed to not affect the outcome of the make or miss of a shot. The paddle lever is positioned far enough down in the cylinder to not affect the shot. The L-bracket design sits flush against the rim to add virtually no additional depth.
We'll only charge when your Hoop Tracker is ready to ship. We'll be sure to notify you by email before any charge is placed on your credit card.
Your credit card information is secure, in fact, we don't store any cc information on our servers as its sent straight to our payment processor (Stripe). Stripe meets or exceeds the most stringent industry standards.
We'll be sorry to see you go but simply email us at firstname.lastname@example.org with your name and email address along with a simple request to cancel.
We accept Visa, MasterCard, American Express, Discover, JCB, and Diners Club.
Hoop Tracker is a training device and not meant to be worn in a game.
Yes. We’ve studied the time a ball can bounce around on the rim before going in and incorporated a delay to allow for this time.
The product is designed for 1 person at a time. If shooting with a friend, one person shoots while the other person rebounds. This also helps find your shooting rhythm.
Yes and No. Most basketball players do not develop an overall shooting game because our natural tendency is to shoot from our best spots. The programs force players to develop and practice from every area on the court thus developing a more well-rounded game. If you choose not to follow the programs, you can still track your overall shooting percentages.
The shot detector can be easily and safely mounted from the ground with the provided mounting pole. Simply screw the shot detector onto the mounting pole and feed the detector up through the net. Position the detector in the center of the rim, let the magnet lock into place, and unscrew the mounting pole. To remove the shot detector perform the same steps in reverse.
The only shot not automatically detected is an airball. The Hoop Tracker has an airball button if you want to be as accurate as possible.
With the Hoop Tracker watch, a basketball player can tally stats during training sessions. The watch receives data wirelessly from a paddle on the rim that registers successful shots and an accelerometer that senses the vibrations of misses.- Popular Science
Most young basketball players spend hours upon hours in the driveway, or at the park, getting as many jumpers up as possible with only a fleeting idea of how they’re shooting; Hoop Tracker Allows You To Chart Shooting Performance.- Dime Magazine
You got game? Hoop Tracker will determine that for you. The smartwatch logs your basketball shot percentages and encourages you to shoot for improvement.- CNET.com
Why Use Hoop Tracker
There's an old saying that goes "How can you get any better if you don't know how good you are to begin with?" People perform better and improve more efficiently if they're able to track and measure progress. Quantified Athlete = Better Athlete.